Corporate

Returns will only be accepted, within 14 days of the issue date of the invoice, according to European Laws.

The returned goods have to be brought back in their original packaging and accompanied by the relevant invoice or sales order.

Without this documentation, NO returns will be accepted.

Goods, which have been installed or used in any way, will not be accepted as return(s)

Discounted item(s) cannot be returned.

We, The Lightshop, have the right to refuse the returned goods if they do not comply with the above-mentioned terms. In case we do accept the return, a 3% administration fee will be charged on the returned goods or items unless it concerns a defect, which then will be repaired under the guarantee terms.

Returns, which have been paid by any credit card, will be charged 3%, due to the Bank charges that The Lightshop incurred at the time of the purchase.

No cash refund will be given, when the goods have been returned, a Credit Note will be issued and is valid for three (3) months after its issue date, unless it has been specifically discussed with one of the sales persons and it has been written down on the order form, such as an invoice or sales order.